Conversations Worth Having - Healthcare
Developing Behaviours for Constructive Communication with Patients and Colleagues
✔︎ In Person
Conversations are at the heart of everything we do. They are key to effective leadership, high performing teams, and strong relationships. We all know that they influence us, but we rarely stop to think about how much they affect our well-being and our ability to thrive. Our conversations directly influence our present moment and when health care personnel use communication skills effectively, both they and their patients benefit.
Skills you’ll gain:
✔︎ Communication ✔︎ Teamwork ✔︎ Customer Relations
Benefits:
- Clinicians identify their patients’ problems more
accurately. - Patients are more satisfied with their care and can
better understand their problems, investigations, and
treatment options. - Patients are more likely to adhere to treatment and to
follow advice on behavioural change. - Patients’ distress and their vulnerability to anxiety and
depression are lessened. - Professional communication internally (for example,
doctors to pharmacy etc.) increases efficiency and
patient satisfaction
Part 1: The Power of Conversations in Healthcare
Part 2: Understanding Communication Styles and Personality Types
Part 3: Communication Models and Techniques
Part 4: Managing Difficult Personalities and Conflict
Part 5: Overcoming Conflict and Building Collaboration
Part 6: Experiential Learning and Practical Applications
Part 7: Workshop Outcomes and Action Planning
The cost will be £975 + VAT for 1 day of training, for up to 12 delegates – including all preparations, trainer’s expenses, and materials.
Appreciative Enquiry - Conversations Worth Having
This one day workshop will focus on the 3 primary emotional intelligence behaviours of; Influence, Empathy and Self-Awareness and the application of Appreciative Inquiry to our conversations with our patients and colleagues.
Conversations are at the heart of everything we do. They are key to effective leadership, high performing teams, and strong relationships. We all know that they influence us, but we rarely stop to think about how much they affect our well-being and our ability to thrive. Our conversations directly influence our present moment and when health care personnel use communication skills effectively, both they and their patients benefit.
Firstly, doctors identify their patients’ problems more accurately. Secondly, their patients are more satisfied with their care and can better understand their problems, investigations, and treatment options. Thirdly, patients are more likely to adhere to treatment and to follow advice on behaviour change. Fourthly, patients’ distress and their vulnerability to anxiety and depression are lessened and finally, professional communication internally (for example, Doctors to Pharmacy etc) increases efficiency and patient satisfaction
Delegates will:
- Learn how to identify the primary communication style preferences of the people to whom they are communicating
- Increase their awareness of the impact of Personality Types on Communications
- Explore the role of, and develop, Emotional Intelligence in their communications
- Identify how to create professional impact on individuals or groups through professional communications
- Develop an awareness of how to apply communications models: Neuro-Linguistic Programming; Transactional Analysis and Empathic Listening techniques: Role Plays
- Learn why it is it that some People are SO difficult to get on with?!! – DeBono’s Personality Types
- Experiential Activity: Teeter Totter Bridge – an activity to demonstrate, and practice, communication and listening techniques
- Explore how to Overcome the Fear of Conflict in our Communications
- Develop their self awareness of the 5 Conflict Styles and their own preferred style
- Learn how to apply assertiveness and to recognise aggression triggers
- Learn how to get “buy-in” and to create “Win-Win” Situations with Appreciate Inquiry Techniques
- Become able to turn Conflict to Collaboration with our Colleagues, Patients and Customers
- Experiential Activity: Levitation Challenge– an activity to demonstrate, and practice, how to overcome conflict and to create “win-wins”.